Salesforce NPSP and Website Managed Services
Key Outcomes
- End-to-end Digital ecosystem: Salesforce + Brevo + Wordpress Website Integration
- 5x increase in operational efficiency through intelligent automation
- Unified 360° view of donor journeys and program impact
- Seamless launch of new website sammydfoundation.org.au with backend CRM synchronisation
- Automated donation capture & real-time lead processing
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The Challenge
The Sammy D Foundation—a leading South Australian youth charity—was facing a critical hurdle in their mission to build safer communities. Their donor relationships and program delivery metrics were scattered across multiple disjointed platforms. This fragmentation led to:
- Fragmented Engagement: Donor data was siloed across their website, email platforms, and legacy systems.
- Administrative Burden: Staff spent hours manually transferring information between disconnected systems.
- Inefficient Processes: Scaling impact was difficult due to manual data entry and process bottlenecks.
- Limited Visibility: Lacked a 360-degree view of the supporter journey from first visit to donation.
The Solution
Zenyus has been managing a strategic Managed Services engagement to transform their digital operations into a unified ecosystem, leveraging Salesforce NPSP as the core engine.
Strategic Implementation:
- Security and Org Cleanup: After taking over the org, we performed a comprehensive security and org cleanup to ensure the foundation was on a solid foundation.
- Website Relaunch Leadership: We did full website setup for their new website and launched it successfully in Nov 2025.
- Complex Website & Salesforce Integration: We architected a sophisticated link enabling real-time capture of one-off and recurring donations.
- Marketing Automation (Brevo): Delivered end to end a new integration with a robust sync with of Saleforce data with Brevo to deliver personalized communications based on donor behavior.
- Continuous Optimisation: Ongoing refinement of data models and automated workflows to support their expanding reach.
"Managed Services and Salesforce knowledge of work Zenyus has been transformational for our organisation. We can finally focus on what we do best — supporting young people — rather than wrestling with data entry."
The Outcome
The transformation provided a Scalable Foundation for Growth. The foundation saw an increase in operational efficiency, allowing the team to refocus entirely on program delivery and donor relationships.
- Unified Ecosystem: Real-time sync across Website activity, marketing engagement, and CRM records.
- Enhanced Engagement: Automated, personalized donor journeys that build long-term supporter relationships.
- Impact Analytics: Full visibility into every supporter's interaction, from leads to long-term monthly donors.