Salesforce NPSP and Website Managed Services

The Challenge

The Sammy D Foundation—a leading South Australian youth charity—was facing a critical hurdle in their mission to build safer communities. Their donor relationships and program delivery metrics were scattered across multiple disjointed platforms. This fragmentation led to:

• Fragmented Engagement: Donor data was siloed across their website, email platforms, and legacy systems.
• Administrative Burden: Staff spent hours manually transferring information between disconnected systems.
• Inefficient Processes: Scaling impact was difficult due to manual data entry and process bottlenecks.
• Limited Visibility: Lacked a 360-degree view of the supporter journey from first visit to donation.

The Solution

Zenyus has been managing a strategic Managed Services engagement to transform their digital operations into a unified ecosystem, leveraging Salesforce NPSP as the core engine.

Strategic Implementation:

1. Security and Org Cleanup: After taking over the org, we performed a comprehensive security and org cleanup to ensure the foundation was on a solid foundation.
2. Website Relaunch Leadership: We did full website setup for their new website and launched it successfully in Nov 2025.
3. Complex Website & Salesforce Integration: We architected a sophisticated link enabling real-time capture of one-off and recurring donations.
4. Marketing Automation (Brevo): Delivered end to end a new integration with a robust sync with of Saleforce data with Brevo to deliver personalized communications based on donor behavior.
5. Continuous Optimisation: Ongoing refinement of data models and automated workflows to support their expanding reach.

The Outcome

The transformation provided a Scalable Foundation for Growth. The foundation saw an increase in operational efficiency, allowing the team to refocus entirely on program delivery and donor relationships.

• Unified Ecosystem: Real-time sync across Website activity, marketing engagement, and CRM records.
• Enhanced Engagement: Automated, personalized donor journeys that build long-term supporter relationships.
• Impact Analytics: Full visibility into every supporter's interaction, from leads to long-term monthly donors.