Privacy Policy

Last Updated: February 1st, 2026

1. Introduction

Zenyus ("we," "our," or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information across our website and consulting engagements.

2. Types of Information We Collect

We collect and hold information including:

  • Identity Data: Name, business role, and organisation.
  • Contact Data: Email address, phone number, and mailing address.
  • Communication Data: Details of your enquiries and correspondence with us.
  • Strategic Data: Information related to service delivery, such as project requirements and stakeholder details.
  • Website Usage Data: IP address, browser type, and session data through cookies and analytics.

We do not intentionally collect sensitive information. If such information is required for a specific engagement, we will obtain your explicit consent.

3. Use of Your Information

We use personal information to:

  • Provide, support, and improve our Salesforce consulting services.
  • Respond to enquiries and manage client engagements.
  • Operate our internal functions, including administration, billing, and compliance.
  • Communicate service updates and insights (you may opt out of marketing at any time).
  • Comply with legal obligations and manage regulatory matters.

4. Disclosure of Information

We may disclose your personal information to:

  • Our consultants and contractors bound by confidentiality.
  • Third-party service providers (e.g., Salesforce, document management, analytics).
  • Professional advisers (legal, accounting, insurance).
  • Regulatory authorities where required by law.

5. Cross-border Disclosure

As a Salesforce partner, some personal information may be stored or processed by service providers located outside Australia (notably in regions where Salesforce data centers operate). We take reasonable steps to ensure these recipients comply with the APPs or are subject to substantially similar privacy obligations.

6. Security and Retention

We implement industry-standard security measures, including encryption and access controls, to protect your data. We retain information only as long as necessary for the purposes outlined or as required by law.

Data Breaches

In the event of a data breach, we follow the Notifiable Data Breaches (NDB) scheme and will notify affected individuals and the OAIC if a breach is likely to cause serious harm.

7. Access, Correction, and Complaints

You may request access to or correction of your personal information by contacting us. If you have a complaint regarding our handling of your privacy, please reach out to our team.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any privacy-related enquiries, please contact:

Zenyus Privacy Team

Email: hello@zenyus.ai

Website: zenyus.ai