— AFNP Accelerator / Community
Every client isalready on apathway.
Right now it runs through spreadsheets, shared drives and someone's memory. AFNP Pathways lays that route down properly — intake to outcome, on Salesforce Nonprofit Cloud.
— The cost of doing nothing
Same organisation.
Two pathways from here.
Route A · Keep the spreadsheets
Every quarter you delay is a quarter of reconstruction at audit. The cost isn't the software — it's caseworker hours, reporting rework, and funding left on the table when outcomes can't be evidenced.
Route B · AFNP Pathways
A sector-tested foundation on Nonprofit Cloud. Intake, case work, outcomes and DEX / DSS / DCJ on one connected record — configured, not built from a blank canvas.
| Dimension | Before · today | After · 90 days |
|---|---|---|
| Intake enquiry | Web form → Excel → maybe missed | Captured, deduped, SLA-timed |
| Client record | Duplicated across 3 programs | One household, one 360° view |
| Case notes | Shared drive, per-caseworker style | Structured, searchable, audited |
| Scheduling | Outlook + phone tag | Practitioner-matched, mobile-visible |
| Outcomes evidence | Reconstructed at audit | Linked live to assessments |
| Funder reporting | Weeks of manual extract | One-click DEX / DSS / DCJ export |
| Executive dashboard | Monthly PowerPoint | Live board view, always current |
— The blueprint / what's inside
Six stages. One unbroken line.
Not a template. A pre-configured operating model — data model, layouts, flows, validation, sharing rules, reports and role-based training — shaped by real Australian community-sector delivery.
/01
Enquiry & Intake
The first 30 seconds of a client relationship — captured, deduped, routed.
- Omni-channel capture: web form, phone, email, walk-in, referral partner
- Real-time duplicate detection with guided merge across household
- Structured triage & eligibility screening scripts
- Warm-transfer referral tracking with SLA timers
OutcomeFewer missed enquiries. One trusted client record from day one.
/02
Case & Service Delivery
Everything a practitioner needs on one screen — not seven tabs.
- Case creation from referral with participants pre-populated
- Case plans, goals, milestones, notes, tasks and risk flags
- Practitioner matching by skill, language, location, availability
- Attendance, no-show and follow-up automation
OutcomeConsistent practice. Less admin. Fewer things falling through.
/03
Program & Capacity
See demand, capacity and waitlist before it becomes a headline.
- Service & program definitions across sites and funding streams
- Live capacity + waitlist heatmap by program and location
- Benefit assignment with progress and outcome tracking
- Role-based dashboards: frontline, program leads, board
OutcomePlan capacity like an ops team. Not react like a call centre.
/04
Fees & Financial Integrity
Fair, consistent charging — reconciled to the cent.
- Fee schedules with concession / eligibility / hardship rules
- Digital invoicing with delivery + payment status tracking
- Fee-reduction and hardship workflows with approvals
- Reconciliation-ready payment records for finance & audit
OutcomeAudit-ready finance. No end-of-month spreadsheet forensics.
/05
Outcomes & Funder Reporting
DEX, DSS, DCJ — extracted, not assembled.
- Standard outcome indicators linked directly to assessments
- KPI tracking with targets and early-warning flags
- Report templates aligned to DEX, DSS, DCJ
- Board-ready dashboards and one-click funder exports
OutcomeReporting stops being a project. It's a button.
/06
Closure & Governance
Clean records. Low-risk change. Sleep-well governance.
- Structured closure workflows with mandatory documentation
- Data validation rules and ongoing duplicate prevention
- Sandbox / UAT change process with signoff gates
- Role-based access, audit trail and privacy controls
OutcomeClean historical records. Low-risk change management.
One connected record. End of line.
— Deployment timeline
Live in weeks. Not fiscal years.
- 012W
Discovery
Goals, program scope, data readiness.
- 024W
Configuration-First Build
AFNP foundation stood up on Nonprofit Cloud.
- 033W
Iterative Playbacks
Real data reviewed in sandbox each sprint.
- 042W
Role-Based Training
Frontline, program leads, executives.
- 053W
Go-Live & Hypercare
Planned stabilisation with defined support.
Launch
6–8wks
Single program, small team
Scale
10–12wks
Multi-program, multiple sites
Enterprise
Call us
Multi-entity, complex funding mix
— Is this right for you?
90 seconds. Self-qualify.
Tick the statements that describe your organisation. Four or more and this accelerator is likely a strong fit.
— FAQ
Questions we hear every call.
No. It's a pre-configured accelerator delivered on your Salesforce Nonprofit Cloud org — you licence Salesforce, we stand up the operating model on top of it.
The configuration is native Nonprofit Cloud, so it extends the way Salesforce does. New programs are configuration, typically weeks not quarters.
Outcome indicators map to assessments and export against CHPS, DSS and DEX templates.
A blank canvas for a program typically can take months. AFNP starts from a sector-tested data model, so most of that time goes into your differences, not the basics.
Migration is part of delivery: extract, dedupe, map and load, with a validation pass in sandbox before go-live.
— Book your readiness call
15 minutes.
Straight answers.
Tell us about your programs. We'll map which AFNP track fits, what go-live looks like, and what your quarter-one reporting would cover. No decks, no obligation.
- A tailored ROI estimate for your caseload
- Rough scope + timeline for your programs
- Whether Launch, Scale or Enterprise fits
Get started